Must be bilingual (English/Spanish)
We are seeking a dedicated and professional Bilingual (English/Spanish) Front Office Medical Assistant to join our team! In this critical role, you will serve as the first point of contact for patients, ensuring a welcoming and efficient experience in both the front and back office settings. This position requires a dependable, detail-oriented individual with exceptional multitasking abilities and a commitment to delivering outstanding patient care. If you are organized, reliable, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

Front Office Duties: Handle patient check-ins and check-outs, schedule appointments and cases, and manage phone calls with a professional and courteous demeanor.
Patient Rooming & Clinical Support: Assist in rooming patients, taking and recording vitals, and ensuring they are prepared for their visit.
Insurance Coordination: Verify insurance coverage, secure prior authorizations, and communicate clearly with patients regarding insurance policies, co-pays, and payment collection.
Communication: Provide professional and empathetic communication in both English and Spanish to support diverse patient needs while maintaining confidentiality and professionalism at all times.
Multitasking & Time Management: Handle multiple tasks efficiently, including patient flow, administrative documentation, and scheduling demands, while prioritizing quality and accuracy.
Compliance: Ensure all work adheres to medical office policies, procedures, and HIPAA regulations.
Team Collaboration: Work closely with physicians, nurses, and other medical staff to deliver seamless patient care and operational efficiency.
Required Qualifications:

Fluency in both English and Spanish (written and spoken), with the ability to communicate effectively with a diverse patient population.
Proven experience in a medical office setting handling both front office and back office responsibilities.
Proficiency in insurance verification, pre-authorizations, and payment collection.
Excellent organizational and multitasking skills, with a high degree of reliability, trustworthiness, and a strong work ethic.
Ability to maintain professional and compassionate communication under pressure.
Familiarity with electronic medical records (EMR) systems and basic clerical duties such as data entry and documentation.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.